Listening
Listening is part of a communication process that involves both a sender (a person who sends the message) and a receiver ( a person who takes in the message). To be understood accurately, the sender and receiver need to filter through barriers in the conversation, and will constantly give feedback through verbal cues (para language, tone, rhythm, cadence) and non verbal cues (body language, personal space).
The sender can be considered as the lead in the communication cycle and presents information in a way that the receiver is able to understand what is being transmitted. The sender is also responsible to listen appropriately and ask clarify questions to help move the conversation forward. This will also include using suitable body language and enhanced voice tones, volume and proper timing.
The other end of the communication cycle is the receiver. The receiver filters ( what message is being sent) through the information to have a clear understanding of what was sent. Receivers also may ask for clarification questions if they are not able to understand the message. Often an unclear message to the receiver is from a confused message sent by the sender. The words, para language and body language may not be presented in unison. Also the receiver may need to filter through external barriers ( noise, poor location)and inappropriate timing (receiver may not be focused ).
Misunderstanding can easily occur from both the sender and the receiver, with practice and patients, using good listening skills will lead to more productive conversations.
Barriers to Effective Communication,
Physical interference may take on 2 challenges 1, Internal 2. External.
Psychological interference is when either party are not focused on the conversation.
Semantic interference is when either party is unable to clearly filter through the information being presented.