SECURITY TRAINING FOR YOUR PROPERTY

Security Training for your property- the courses are designed to help, business owners and staff mitigate liability, reduce nuisance complaints from clients, support company policies & procedures, operation manuals, and post orders. Participants will receive a certificate upon successful completion of the courses.

Courses-

Effective Patrols-

Course Description-

Through video and lecture presentation participants will learn to develop and trust their instinct and identify illegal activities, along with developing an awareness of personal safety.

Report Writing-

Course Description-

In this course participants will learn to differentiate between various types of reports and key elements to include in depending on the report, through course lectures, presentations and multimedia sources. The course will also cover witness and suspect interviewing skills.

Course Objective Overview-

  1. Identify competencies of “Memo Book” notes.

  2. Recognize components of the Use of Force reports.

  3. Distinguish between competencies with respect to taking victim and witness statements (verbal and written).

  4. Identify components when “giving statements”.

Participants Learning Outcomes-

  1. Prepare good notes and reports for superiors and the courts, if required.

  2. Articulate the continuity of evidence.

  3. Complete victim, witness statements and giving statements.

Customer Service for Security Guards-

Course Description-

This lectured course will look at all types of clients, how we can serve them better and improve ourselves in the process. Participants will be provided with a strong skill set including how to improve in person and over the phone techniques with the intent to generate return business.

Course Overview-

  1. Develop the ability to use the words effectively to ensure personal safety.

  2. Enhance participants professionalism.

  3. Increase client satisfaction.

Participants Learning Outcomes-

  1. Develop ways to assist clients through proactive behavior and being more perceptive.

  2. Recognize the “don’t” when interacting with clients while projecting a positive image.

  3. Describe the 5 Phrases to Avoid.

  4. Develop the characteristics of a Quality Client Relations provider.

  5. Describe who are your clients.

  6. Explain and implement the Personal Touches and Total Product Concept.

  7. Implement the 5 steps to create the “Moment of Truth”.

  8. Apply Effective Communication when barriers may be present.

  9. Incorporate the “do’s” and “don’ts” when communicating over the phone.

  10. Handle difficult situations when using PRAT and the 5 Ego States.

  11. Implement the “LISTEN” concept when retaining clients.

Crowd Control-

Course Description-

This course is designed for individuals looking to learn about best practices for managing and controlling crowds in various settings. Participants will gain a comprehensive understanding of crowd dynamics, crowd behaviour, and the techniques and strategies for managing crowds safely and effectively.

Course Overview-

  1. Understanding crowd behaviour and dynamics.

  2. Crowd management principles and techniques.

  3. Event planning and preparation for crowd control.

  4. Emergency planning and response.

  5. Dealing with disruptive behaviour.

  6. Communication skills for crowd control.

  7. Legal considerations in crowd control.

Participants Learning Outcomes-

  1. Able to asses crowd risks and develop effective crowd control plans.

  2. Implement crowd control techniques and strategies.

  3. Effectively communicate with crowds and respond to unexpected situations.

  4. Ability to ensure the safety and security of individuals in a crowd control situation.

  5. Comply with relevant laws and regulations regarding crowd control.

Traffic Control-

Course Description-

This comprehensive course is designed for participants looking gain knowledge and skills traffic control. Participants will learn about traffic control devices, traffic laws and regulations, and safe traffic control practices. Through a combination of lecture, discussion, participants will gain a deeper understanding of traffic control and how to effectively manage traffic flow in various situations.

Course Overview-

  1. Understand types of traffic control devices.

  2. Review traffic laws and regulations.

  3. Increase work zone safety.

  4. Enhance traffic control plans.

  5. Complete temporary control set-up and removal.

  6. Managing traffic in various situations.

Participants Learning Outcomes-

  1. Identify and properly use various types of traffic control devices.

  2. Comply with traffic laws and regulations.

  3. Develop and implement effective traffic control plans.

  4. Set up and remove temporary traffic control safely and efficiently.

  5. Manage traffic flow in various situations, ensuring the safety of workers, motorists and pedestrians.