SAFETY TRAINING FOR YOUR PEOPLE

These courses are designed to assist management and staff recognize what situations require the application of de-escalation techniques with difficult, unreasonable, aggressive and/or aggravated people. Participants will receive a certificate upon successful completion of the courses.

Courses- from Stay Safe Instructional Programs

Management of Resistant Behavior- MORB

Course Description-

This lectured and video supported course will center on a person in “crisis” and the appropriate staff responses. The course will continue to examine staff safety issues and stress management techniques when dealing with aggressive subjects.

Course Objective Overview-

  1. Identify components, factors and indicators of a crisis.

  2. Examine the 4 stages and staff responses to a subject in crisis.

  3. How to effectively deal with challenging questions and perceived threats.

  4. Understand the strategies for setting limits, while being empathic.

  5. Review effective communication and active listening skills.

  6. Review personal safety challenges.

Participants Learning Outcomes-

  1. Recognize subjects who are in a crisis and the effects on that subject.

  2. Demonstrate how to effectively communicate with a subject in crisis.

  3. Practice strategies to stay safe, for everyone.

Criminal Code-

Course Description-

The intent and design of this lectured course is to provide participants with a unique look at the criminal justice system from a security perspective. Participants will engage in examination of specific parts of the code which apply to use of force for security participants.

Course Objective Overview-

  1. Examine Canadian Charter, Arrest and Self-Defense Act, Powers of Arrest and Use of Force applications.

  2. Define Common Terms and Arrest Offences.

Participants Learning Outcomes-

  1. Apply the Canadian Charter, Criminal Code sections when on duty.

  2. Explain common legal terms when required.

Crisis Management-

Course Description-

The intention of this video and lectured course is to offer participants the basics in identifying, preventing and managing crisis situations. In addition, participants will learn to recognize potential risks and acquire techniques on how to respond to such incidents.

Course Objective Overview-

  1. Identify components, factors and indicators of a crisis.

  2. Examine the 4 stages of a crisis and staff responses.

  3. How to effectively interact with challenging questions and perceived threats.

  4. Understand the use of setting limits.

  5. Define the “RING RULE”.

  6. Recognize effects of fear and the concept of the “ICEBERG”.

  7. Review Barriers to Communication.

Participants Learning Outcomes-

  1. Describe and recognize a subject in a crisis.

  2. Apply appropriate response when someone is in a crisis.

  3. Create hands-on strategies for responding when challenged by setting limits.

  4. Demonstrate the “RING RULE”.

  5. Articulate the effects of fear and the “ICEBERG” concept.

  6. Over come Barriers in Communication.

Effective Communication-

Course Description-

This course is lectured, which helps participants understand the essentials of Effective Communication, identify potential communication challenges, and develop strategies to effective communication skills.

Course Objective Overview-

  1. Define Effective Communication, Verbal and Non-Verbal cues.

  2. Review the Goals of Effective Communication.

  3. Analyze the First Contact Approach.

  4. Evaluate Barriers in Effective Communication.

  5. Identify Kinesics and associated Danger Cues.

  6. Examine verbal strategies which lead to Improving communications.

  7. Identify 10 Phrases to Avoid.

  8. Review the 5 Steps to Generating Voluntary Compliance.

  9. Examine personal safety strategies.

Participants Learning Outcomes-

  1. Explain Effective Communication, verbal and non-verbal communications that apply in a work environment.

  2. Apply the Goals of Effective Communication and the Contact Approach when interacting with someone.

  3. Develop strategies to overcome barriers and avoid improper phrases.

  4. Apply the 5 Steps to Generating Voluntary Compliance under the awareness of personal safety concerns.

Expandable Baton-

Course Description-

The purpose of this course combines lecture and hands-on practical techniques. This highly dynamic course is like no other because it provides participants with defensive skills in close quarter engagement.

Course Objective Overview-

  1. Examine the Use of Force Model.

  2. Assess the required documentation when using a baton.

  3. Analyze the Monadnock Baton Chart.

  4. Identify grips, strikes and lines of movement.

  5. Review principles of “subject control” and “body mechanic” techniques.

Participants Learning Outcomes-

  1. Explain the Ontario Use of Force model.

  2. Describe required documents when using a baton.

  3. Perform the grips and strikes while using the appropriate movement lines.

  4. Demonstrate subject control and body mechanic techniques.

Hospital Restraint Program-

Course Description-

This lectured course takes a best practice approach to hospital restraint programs through guided activities. The course is an excellent introduction for participants who wish to explore opportunities in healthcare.

Course Objective Overview-

  1. Define common terms.

  2. Review of the Mental Health Act.

  3. Examine Patient Restraints Minimization Act.

  4. Review common laws, the Charter Of Rights, the Criminal Code, and the Use of Force Model.

Participants Learning Outcomes-

  1. Explain common terms used in healthcare.

  2. Demonstrate knowledge of the Mental Health Act and the Patient Restraint Minimization Act.

  3. Apply common laws, Charter of Rights, the Criminal Code and Use of Force Model in a work environment when required.

Physical Control Program-

Course Description-

This course combines lecture and hands-on techniques using pressure points to control a subject. This course is unique because it provides participants with defensive skills in close quarters.

Course Objective Overview-

  1. Review Reality Based Training.

  2. Examine the ‘Heart Rate Effects”.

  3. Identify Pressure Point locations.

Participants Learned Outcomes-

  1. Understand the importance of reality based training.

  2. Articulate the effects of increased heart rate on the body and mind.

  3. Apply appropriate pressure on points of the body when required in a defense application.

Resistance Management-

Course Description-

This course focuses on providing participants with a working knowledge of the Use of Force Model. Participants will discover the 3 segments of the model.

Course Objective Overview-

  1. Review and breakdown the Use of Force Model.

Participants Learned Outcomes-

  1. Recognize subject behaviors and respond appropriately.

Sharp Edge Weapons-

Course Description-

The purpose of this course is to provide participants with the information required when effectively dealing with subjects that have a sharp edge weapon. In addition, participants will have an opportunity for hands-on application of defensive techniques.

Course Objective Overview-

  1. Review the Use of Force Model.

  2. Identify edge weapon grips and common defense movement lines.

  3. Understand the “21 foot rule”.

  4. Recognize response options and drills to enhance reactionary time.

  5. Review personal safety techniques.

Participants Learning Outcomes-

  1. Articulate the Use of Force Model and know how to apply it while on duty.

  2. Perform distraction/control techniques and how to enhance reactionary time.

  3. Demonstrate sharp edge grips.

  4. Perform safety defense movements.

Subject Restraint-

Course Description-

This lectured course with video support is designed for professionals who in the course of their duties may need to employ physical response options or use restraints when confronted by high risk individuals.

Course Objective Overview-

  1. Examine Danger Cues and personal safety issues.

  2. Review your lawful authorities.

  3. Understand the components of handcuffs.

  4. Review control applications and positioning techniques.

  5. Examine grounding, excited delirium, and positional asphyxia.

Participants Learning Outcomes-

  1. Recognize danger cues from the subject and apply personal safety strategies.

  2. Describe legal authorities that govern their duties.

  3. Apply handcuffs, remove handcuffs, ground a subject, and assist them back to their feet.

  4. Understand the safety/danger concerns of excited delirium and positional asphyxia.

Serve Smart and Stay Safe Program-

Course Description- The “Serve Smart and Stay Safe” course is designed to provide hospitality professionals with the tools and hand on practical sessions they need to excel in their roles while maintaining a safe and compliant environment for customers and staff. Participants will leave with a deeper understanding of safety protocols, de-escalation best practices and a commitment to creating a positive experience for all.

Course Objective Overview-

  1. To identify the effects of alcohol on the body.

  2. To define the 4 Emotional Stages and the 4 Moments of Truth Responses.

  3. To identify the components, “precipitating factors'‘ and “indicators” of an emotional person.

  4. To identify and when to use Rite of Passage.

  5. To define and how to use P.R.A.T.

  6. To define the “Ego States”.

  7. Interaction in “defensive stage”.

  8. To identify the goals of effective communications using “the art of verbal deflection”/verbal judo and improving communications.

  9. The need to recognize imminent danger and how to utilize the Use of Force model.

  10. To identify and articulate “customer danger cues”, safety strategies, Proxemics, Situational Awareness

  11. Bring it all together with… Role Playing.

Participants Learning Outcomes-

  1. Comprehensive knowledge on how to de-escalate difficult people

  2. Compliance with government and company regulations.

  3. Understanding of Responsible Alcohol Service.

  4. Awareness of Emergency Procedures.